Be Helpful. Be Human. Be Awesome at Customer Service.
Narrowcast is a simple way to manage, personalise and track your interactions with customers.
Simple and easy to use
Here are some reasons why we think you will love using Narrowcast CRM to manage your conversations with customers.
Collaborate with your team
Share knowledge, leave reminders and keep everybody in the loop by adding private notes seen only by your team right into your conversations. No more sticky notes.
Narrowcast lets you organise your support into different projects and then share them with relevant teams. It's perfect for businesses that have multiple websites and products they need to support.
The best person for the job
It's easy to assign a conversation to someone in your team so you can be confident you've got the person with the right knowledge and expertise for that customer.
Powerful search tools
Stay informed, show you care and understand your customers so they never have to explain themselves twice. Get easy access to all historic conversations with Search.
Understand your customers
Categorising your customer conversations is a great way to stay organised making it easier for your team to be able to segment and find historic conversations.
When faced with a customer who needs urgent attention, you can quickly escalate a conversation by assigning it a priority level so your team knows it's important.
Keep things snappy
Create fully customisable templates for your most commonly used responses. They're a great way to boost your productivity without losing that personal touch.
Your data in the cloud
You don't need to install anything on your computer, all your customer conversations are securely stored in the cloud, which means you can access them wherever you are.
Just like a personal email
We'll never pollute your customer conversations with any branding or long, ugly ticket IDs. All that your customers will see is a friendly, personal, everyday email.